Refund policy

Changing your mind: withdrawal from an online purchase

For eligible consumer purchases, you may withdraw without giving a reason within 14 days after you or your nominated recipient receives the goods. For goods from one order delivered separately, the period starts when the last item is received.

How to notify us

Send a clear statement to tomsandreltd@gmail.com. Include your name, order number, the items concerned and your contact details so we can identify the purchase. Sending your notice before the deadline is sufficient; our approval is not required to exercise your statutory right.

You may use this optional wording: “I hereby notify you that I withdraw from my contract of sale for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name: [name]. Consumer address: [address]. Date: [date].” You do not have to use this wording.

Sending the goods back

Send the goods back without undue delay and no later than 14 days after notifying us. Contact us for the return delivery instructions and keep proof of dispatch. Any obligation to pay the direct return cost depends on the information provided before your purchase and applicable law; if we did not inform you before purchase that you must pay it, we bear that cost.

Condition of returned goods

You may inspect an item as you would in a shop to establish its nature, characteristics and functioning. Please keep tags and packaging where possible and pack the return carefully. Handling beyond what is necessary may result in liability for diminished value where permitted by law. Missing packaging or tags does not automatically remove statutory rights.

Refunds

We reimburse payments due without undue delay and within 14 days of receiving your withdrawal notice, including the cost of the least expensive standard delivery offered for the order. Extra charges for a more expensive delivery option are not reimbursed. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or proof of dispatch, whichever happens first.

We use the original payment method unless you expressly agree otherwise, without refund fees. Your payment provider may take additional time to display a processed refund.

Faulty, damaged or incorrect goods

Contact us with your order number and a description of the issue. We will help arrange the appropriate remedy at no cost to you. Your statutory rights for goods that do not conform to the contract are separate from, and are not limited to, the 14-day withdrawal period.

Exchanges

For a different colour or size, contact us to check availability and the exchange process. An exchange request does not replace your statutory withdrawal or other consumer rights.

Contact

Email: tomsandreltd@gmail.com
Telephone: +357 94334114.

Return delivery address

TOMSANDRE LTD, Agiou Sergiou 5A, Trachoni, Limassol 4651, Cyprus.

Please include your order number inside the parcel. Email us if you need assistance arranging a return. Prior approval is not required to exercise your statutory right of withdrawal.